ADA Access

Bus Features:

•   The capability to “kneel,” or tilt themselves closer to the curb  
•   Ramps that fold out to make a bridge between the bus and the curb  
•   Areas where wheelchairs can be secured  
•   Priority seating areas

Certified PCAs ride FREE

Certified Personal Care Attendants must be traveling with a paying disabled passenger.

Use myGoMobile to buy disabled tickets here.

Steps for Accessible Bus Rides:

•   Wait for the bus an official Hudson Link bus stop. Please arrive at least 5 minutes before the bus is scheduled to arrive.
•   The bus driver will pull close to the curb. When the doors of the bus open at each stop, a recording will announce the route number and destination of the bus. 
•   Get on board. You can ask the bus driver to “kneel” or tilt the bus. If you would like to use a ramp to help you get on board, ask the bus driver to put down the ramp for you. 
•   If you are not in a wheelchair, take a seat in the priority seating area in the front of the bus. For more information on priority seating, read the section about it below. 
•   If you are in a wheelchair, the bus driver will strap your wheelchair to the walls to prevent it from moving when the bus is in motion. Seats in the front of the bus behind the driver will fold up to make room for this strap-in area. The bus driver will assist you before other passengers can get on board. 
•   You may wish to tell the driver your destination so you can be sure to get to where you’re going without any problems. An automated recording will announce stops and transfer points.
•   As the bus is approaching your desired stop, pull on the pull cord.
•   Exit the bus. The bus driver will pull close to the curb. Just as when you got on board, the bus driver will “kneel” or tilt the bus and will put down the ramp for you if necessary. If you need help getting out of the bus, please let the bus driver know.

Priority Seating Areas

Hudson Link buses contain an area near the front of the vehicle that is marked as priority seating for senior citizens, pregnant women, and riders with disabilities. If you are one of these types of riders, you have priority over other passengers to sit in this area.

Hudson Link asks that any of our passengers who do not have any disabilities, especially those in a priority seating area, to please be courteous and offer their seat to a rider with disabilities who might need it.

Features on Vehicles for Specific Types of Riders with Disabilities

•   On buses, the capability to “kneel,” or tilt the bus closer to the curb
•   On buses, ramps that fold out to make a bridge between the bus and the curb
•   Priority seating areas

Features for the visually impaired

•   Automatic announcements of bus stops
•   Text to Voice buttons at every bus shelter

Service Dogs 

Service dogs for disabled passengers are allowed on the Hudson Link.  The Americans with Disabilities Act (ADA) defines a service animal as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.  If it is not readily apparent that a dog is a service animal, the operator may ask, (1) Is the dog a service animal, and (2) what work the animal has been trained to perform.  Hudson Link may prohibit a service animal from riding on the bus if the animal is out of control, not housebroken or the animal’s handler does not control it.

Reasonable Accommodations:

Hudson Link will accommodate requests provided that:

•   Fundamental nature of the service, program or activity is not altered, or
•   It does not cause a direct threat to the health or safety of others, or
•   It does not result in an undue financial and administrative burden, or The requestor would not be able to fully use the service provided by Hudson Link without the modification.

Hudson Link Reasonable Modification/Accommodation Policy

The Federal Department of Transportation (DOT) has recently revised the rules for the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. The revised rules provide for public transit organizations to make reasonable modifications and accommodations to policies, practices, and procedures to avoid discrimination, and to ensure accessibility to individuals with disabilities.

Individuals with disabilities may request that Hudson Link make a reasonable accommodation in order for that individual to fully use transit services. All requests should be made in advance by filling out and submitting a Reasonable Accommodation Request form to Hudson Link. Please see information below to obtain and file a request.

Reasonable Modification / Accommodation request form. Download the form here (PDF).

Send an email to our reasonable requests coordinator at Andrea.Caccuro@transdev.com or by calling 844-822-8920.

ADA Complaint Procedure & Form

Any person who believes that he/she has been discriminated against or denied full participation in transportation on the basis of disability by Hudson Link may file an ADA complaint. 

ADA complaints may be submitted to the ADA Complaint Officer as follows:

BY MAIL:
Andrea Caccuro
ADA Complaint Officer
260 Old Route 17 
Hillburn, NY 10927

Or EMAIL: Andrea.Caccuro@transdev.com
Or PHONE: 844-822-8920