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Updated July 21, 2024 11:45am

ADA Access

All Hudson Link buses contain features and equipment that allow all riders to board, ride, and exit the vehicles easily and comfortably.

Bus Features:

Certified PCAs ride FREE

Certified Personal Care Attendants must be traveling with a paying disabled passenger.

Use myGoMobile to buy disabled tickets here.

Steps for Accessible Bus Rides:

Priority Seating Areas

Hudson Link buses contain an area near the front of the vehicle that is marked as priority seating for senior citizens, pregnant women, and riders with disabilities. If you are one of these types of riders, you have priority over other passengers to sit in this area.

Hudson Link asks that any of our passengers who do not have any disabilities, especially those in a priority seating area, to please be courteous and offer their seat to a rider with disabilities who might need it.

Features on Vehicles for Specific Types of Riders with Disabilities

Features for the visually impaired

Service Dogs 

Service dogs for disabled passengers are allowed on the Hudson Link.  The Americans with Disabilities Act (ADA) defines a service animal as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.  If it is not readily apparent that a dog is a service animal, the operator may ask, (1) Is the dog a service animal, and (2) what work the animal has been trained to perform.  Hudson Link may prohibit a service animal from riding on the bus if the animal is out of control, not housebroken or the animal’s handler does not control it.

Reasonable Accommodations:

Hudson Link will accommodate requests provided that:

Hudson Link Reasonable Modification/Accommodation Policy

The Federal Department of Transportation (DOT) has recently revised the rules for the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. The revised rules provide for public transit organizations to make reasonable modifications and accommodations to policies, practices, and procedures to avoid discrimination, and to ensure accessibility to individuals with disabilities.

Individuals with disabilities may request that Hudson Link make a reasonable accommodation in order for that individual to fully use transit services. All requests should be made in advance by filling out and submitting a Reasonable Accommodation Request form to Hudson Link. Please see information below to obtain and file a request.

Reasonable Modification / Accommodation request form. Download the form here (PDF).

Send an email to our reasonable requests coordinator at Andrea.Caccuro@transdev.com or by calling 844-822-8920.

ADA Complaint Procedure & Form

Any person who believes that he/she has been discriminated against or denied full participation in transportation on the basis of disability by Hudson Link may file an ADA complaint. 

ADA complaints may be submitted to the ADA Complaint Officer as follows:

Andrea Caccuro
ADA Complaint Officer
260 Old Route 17 
Hillburn, NY 10927

Or EMAIL: Andrea.Caccuro@transdev.com
Or PHONE: 844-822-8920